Support Helplines

National Helplines

 

• 1737 Free call or text 1737 any time for support from a trained counsellor. Stressed, overwhelmed, feeling down, know someone else who is?

• Healthline 0800 611 116

• Lifeline 0800 543 354 (0800 LIFELINE) or free text 4357 (HELP).

• Samaritans 0800 726 666 Samaritans are there when you need to talk about the really hard stuff, the really difficult conversations.

• Suicide Crisis Helpline 0508 828 865 (0508 TAUTOKO).

• Youthline 0800 376 633, free text 234 or email talk@youthline.co.nz or online chat.

 

Mental Health Crises Lines

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• Free call or text 1737. Mental Health helpline available 24/7.

• Waitemata: North Shore 09 486 8900

• Henderson/West: 09 822 8501

• Rodney: 09 427 0360 (not an 0800 number)

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Depression Specific Helplines

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• Depression Helpline 0800 111 757 or free text 4202 (to talk to a trained counsellor about how you are feeling or to ask any questions).

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Domestic Violence

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• Shine 0508 744 633 confidential domestic abuse helplines.

• Shakti Crisis Line 0800 742 584 (for migrant or refugee women living with family violence).

• Women’s Refuge Crisisline 0800 733 843 (0800 REFUGE) (for women living with violence, or in fear, in their relationship or family).

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Sexuality or gender identity helpline

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• OutLine Aotearoa 0800 688 5463 (0800 OUTLINE) provides confidential telephone support and online chat support between 6pm-9pm every day.

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Helplines for children and young people

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• The Lowdown email team@thelowdown.co.nz or free text 5626. The Lowdown is a space created with rangatahi for rangatahi.

• What’s Up 0800 942 8787 (for 5–18 year olds). Phone counselling is available every day of the week, 365 days of the year, 11am–11pm. Online chat is available from 11am–10:30pm 7 days a week, including all public holidays.

• ​Youthline 0800 376 633, free text 234 or email chat.talk@youthline.co.nz or online

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Help for parents, family and friends

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• EDANZ improving outcomes for people with eating disorders and their families. Freephone 0800 2 EDANZ or 0800 233 269, or in Auckland 09 522 2679. Or email info@ed.org.nz.

• Family Services 211 Helpline – 0800 211 211 for help finding (and direct transfer to) community based health and social support services in your area.

• Parent Help – 0800 568 856 for parents/whānau seeking support, advice and practical strategies on all parenting concerns. Anonymous, non-judgmental and confidential.

• Skylight – 0800 299 100 for support through trauma, loss and grief; 9am–5pm weekdays. Website: www.skylight.org.nz. Email info@skylight.org.nz.

• Yellow Brick Road – Supporting families towards mental wellbeing. https://yellowbrickroad.org.nz. Email to referrals@yellowbrickroad.org.nz. Monday to Friday service, phone 0800 732 825.

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Other specialist helplines

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• 0508MUSICHELPS The Wellbeing Service is a 24/7 online, on the phone and in-person counselling service fully funded by the NZ Music Foundation and provided free of charge to those in the Kiwi music community who can’t access the help they need due to hardship and other circumstances. Call 0508 MUSICHELP.

• Alcohol and Drug Helpline 0800 787 797 or online chat. Available 24/7.

• Alcoholics Anonymous Service Centre – 09 366 668

• Anxiety NZ 0800 269 4389 (0800 ANXIETY).

• Are You OK 0800 456 450 family violence helpline.

• Gambling Helpline 0800 654 655

• Kupe Online decision support tool to help men and their whānau understand more about prostate cancer and to decide if they should see their doctor to get tested.

• Quit Line 0800 778 778 smoking cessation help.

• RecoveRing 0800 678 789 – Alcohol and drug support line – 24/7 – run by Community Probation Services but manned by people with lived experience.

• Safe to Talk 0800 044 334 or free text 4334 for help to do with sexual harm. Available 24/7 and staffed by trained counsellors

• Seniorline 0800 725 463 A free information service for older people.

• Vagus Line 0800 56 76 666 (Mon, Wed, Fri 12 noon – 2pm). Promote family harmony among Chinese, enhance parenting skills, decrease conflict among family members (couple, parent-child, in-laws) and stop family violence.