Kōrero | Consultation

Cancellation Policy

Please read the entire booking and cancellation policy. When you book with us: * You confirm we are to exclusively reserve a place in our schedule for you. * You understand we guarantee to turn up prepared and ready to work with you at the booked time. * You give us the go-ahead to start preparing for your appointment and commencing services. * You acknowledge that when cancellations occur within 48 hours of your booking, the capacity to fill your timeslot with another client is significantly lost, and we incur a loss of income. * Therefore cancellations within 48 hours of an appointment has an impact on the provider, and as such, refunds are not given. Alternatives are outlined further down. Cancellations Ensure you want to buy before you purchase as no refunds are given if an appointment is cancelled. If you do not attend an appointment, the conditions below apply: 1. Cancellations with 48 hours prior notice, • Refunds are not given for cancellations. You can, • Reschedule to a new date and time, or • Find another person to use your original booking time, or • Transfer into credit for use at a future date. Must be used within 3-months, or • Transfer to a Gift Card that you can give to another person. Must be used within 3-months, or • Donate forward to a person in need of the service. We will notify you once the service has been booked and used. 2. Cancellations within 48 hours, • Refunds are not given for cancellations or no-shows. You can, • Find another person to use your original booking time. Failing that you, • Forfeit 50% of the $ value of the booking. With the remaining balance, you can, • Reschedule to a new date and time, or • Transfer into credit for use at a future date. Must be used within 3-months, or • Transfer to a Gift Card that you can give to another person. Must be used within 3-months, or • Donate forward to a person in need of the service. We will notify you once the service has been booked and used. Rescheduling: • Appointments can be rescheduled up to 48 hours prior to an appointment by clicking the 'view appointment details' link in your confirmation email. Rescheduling is subject to availability. Late arrival: • If you are running late, text or call as soon as you know. If other appointments follow yours, we stick to the allocated time you booked with us. which would be unfortunate. Refunds are not given for time missed. You are urged to be on time. If you do not arrive, it will be considered a "no-show".

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