Rongoā Bodywork | 120-mins

Cancellation Policy

Please read the entire booking and cancellation policy. WHEN YOU BOOK: * We exclusively reserve a place in the schedule for you. * We start preparing for your appointment and commence services. * We guarantee to turn up prepared and ready to work with you at the booked time. CANCELLATIONS: Ensure you want to buy before you purchase. No refunds are given if an appointment is cancelled. If you do not attend an appointment, the conditions below apply: 1. Cancellations with 48 hours prior notice, • Refunds are not given for cancellations. You can, • Reschedule to a new date and time, or • Find another person to use your original booking time, or • Transfer into credit for use within 6-months, or • Transfer to a Gift Card for use within 6-months, or • Donate forward to a person in need of the service. 2. Cancellations within 48 hours: Refunds are not given for cancellations or no-shows. The capacity to fill a cancelled timeslot in this timeframe is significantly reduced, and we incur a loss of income. Therefore, cancellations within 48 hours of an appointment impact us, and as such, refunds are not given. Instead, you can, • Find another person to use your original booking time, or • Forfeit 50% of the $ value of the booking. With the remaining balance, you can, • Reschedule to a new date and time, or • Transfer into credit for use within 6 months, or • Transfer to a gift card that must be used within 6 months, or • Donate forward to a person in need of the service. RESCHEDULING: Appointments can be rescheduled up to 48 hours before the appointment by clicking the 'view appointment details' link in your confirmation email. Rescheduling is subject to availability. NO SHOWS: No refunds are given for people who do not turn up to a booked appointment. LATE ARRIVAL: If you are running late, text or call as soon as you know. If other appointments follow yours, we stick to the allocated time you booked with us. For example, if the booking is from 10am-11am but you arrive 10 minutes late. We still finish at 11am, which means you only benefit from a 50-minute session, as opposed to a full hour. Refunds are not given for time missed. You are urged to please be on time.

Contact Details